# Reservation management

How bookings are managed depends on the booking system you use, as each one offers different features. 

Here are some general terms that apply across booking platforms.

| Term                        | Definition                                                                                                            |
| --------------------------- | --------------------------------------------------------------------------------------------------------------------- |
| Real-time availability      | reservations are up-to-date and instantly recorded into a restaurant's system                                         |
| Book reservation            | ability to make a reservation                                                                                         |
| Modify                      | ability to make changes to a reservation                                                                              |
| Cancel                      | ability to cancel a reservation                                                                                       |
| Zones                       | different dining locations; i.e. Terrace, Bar, Salon                                                                  |
| Client data                 | client information in saved so they do not have to reenter in next booking                                            |
| Reserve with card           | make a reservation with a credit card hold                                                                            |
| Reserve with product (Menú) | ability to book a pre-fix or experience                                                                               |
| Cross-selling               | if a time is unavailable, the system will make a suggestion for a different time or restaurant within the same group. |
| Personal questions          | option to ask questions; i.e. gluten-free, wheelchair accessibility                                                   |
| Group requests              | group booking request                                                                                                 |
| Personalized questions      | option to ask specified questions; i.e. gluten-free, wheelchair accessibility                                         |
| Group requests              | group booking request                                                                                                 |
| Reservation reminders       | notifies guest of their upcoming booking                                                                              |
| Survey submission           | survey sent after meal to rate experience                                                                             |
| Gather email                | email requested and saved for reservation                                                                             |
| Waitlist                    | clients will be added to a waitlist if there is no availability during their requested time                           |
| Reservation terms           | terms are sent to client regarding their reservation; i.e. no-shows, canceling a reservation, table holding time      |