Reservation management

The management of bookings will always depend on the booking engine used as each offers different functionalities:

• Real-time availability: reservations are up-to-date and instantly recorded into a restaurant's system.

• Book reservation: ability to make a reservation

• Modify: ability to make changes to a reservation

• Cancel: ability to cancel a reservation

• Zones: different dining locations; i.e. Terrace, Bar, Salon

• Client data: client information in saved so they do not have to reenter in next booking

• Reserve with card: make a reservation with a credit card hold

• Reserve with product (Menú): ability to book a pre-fix or experience

• Cross-selling: if a time is unavailable, the system will make a suggestion for a different time or restaurant within the same group.

• Personal questions: option to ask questions; i.e. gluten-free, wheelchair accessibility

• Group requests: group booking request

• Reservation reminders: notifies guest of their upcoming booking.

• Survey submission: survey sent after meal to rate experience

• Gather email: email requested and saved for reservation

• Waitlist: clients will be added to a waitlist if there is no availability during their requested time

• Reservation terms: terms are sent to client regarding their reservation; i.e. no-shows, canceling a reservation, table holding time