# Reservation management How bookings are managed depends on the booking system you use, as each one offers different features. Here are some general terms that apply across booking platforms. | Term | Definition | | --------------------------- | --------------------------------------------------------------------------------------------------------------------- | | Real-time availability | reservations are up-to-date and instantly recorded into a restaurant's system | | Book reservation | ability to make a reservation | | Modify | ability to make changes to a reservation | | Cancel | ability to cancel a reservation | | Zones | different dining locations; i.e. Terrace, Bar, Salon | | Client data | client information in saved so they do not have to reenter in next booking | | Reserve with card | make a reservation with a credit card hold | | Reserve with product (Menú) | ability to book a pre-fix or experience | | Cross-selling | if a time is unavailable, the system will make a suggestion for a different time or restaurant within the same group. | | Personal questions | option to ask questions; i.e. gluten-free, wheelchair accessibility | | Group requests | group booking request | | Personalized questions | option to ask specified questions; i.e. gluten-free, wheelchair accessibility | | Group requests | group booking request | | Reservation reminders | notifies guest of their upcoming booking | | Survey submission | survey sent after meal to rate experience | | Gather email | email requested and saved for reservation | | Waitlist | clients will be added to a waitlist if there is no availability during their requested time | | Reservation terms | terms are sent to client regarding their reservation; i.e. no-shows, canceling a reservation, table holding time | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bookline.io/restaurants/reservation-management.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.