Reservation management
How bookings are managed depends on the booking system you use, as each one offers different features.
Here are some general terms that apply across booking platforms.
Real-time availability
reservations are up-to-date and instantly recorded into a restaurant's system
Book reservation
ability to make a reservation
Modify
ability to make changes to a reservation
Cancel
ability to cancel a reservation
Zones
different dining locations; i.e. Terrace, Bar, Salon
Client data
client information in saved so they do not have to reenter in next booking
Reserve with card
make a reservation with a credit card hold
Reserve with product (Menú)
ability to book a pre-fix or experience
Cross-selling
if a time is unavailable, the system will make a suggestion for a different time or restaurant within the same group.
Personal questions
option to ask questions; i.e. gluten-free, wheelchair accessibility
Group requests
group booking request
Personalized questions
option to ask specified questions; i.e. gluten-free, wheelchair accessibility
Group requests
group booking request
Reservation reminders
notifies guest of their upcoming booking
Survey submission
survey sent after meal to rate experience
Gather email
email requested and saved for reservation
Waitlist
clients will be added to a waitlist if there is no availability during their requested time
Reservation terms
terms are sent to client regarding their reservation; i.e. no-shows, canceling a reservation, table holding time
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