# Inquiry Log

### General Settings

#### Opening and Closing Messages

<details>

<summary>Introduction text</summary>

An additional message played at the start of the flow, used to provide context or share relevant information.

</details>

<details>

<summary>Final text</summary>

An additional message played at the end of the flow, after the WhatsApp message is sent, to close the interaction with any additional information.

</details>

#### Customer Identification&#x20;

<details>

<summary>Ask Customer Name</summary>

If enabled, the assistant asks for the customer’s name at the start and includes it in the email to the hotel. If disabled, this question is skipped.

</details>

#### Transfer Cases

<details>

<summary>Transfer Directly</summary>

Transfers the call directly to the configured number without running the module’s flow.\
If the service is outside business hours or inactive, the module starts as if no transfer were set.

</details>

<details>

<summary>Ask Is Client</summary>

Before starting the flow, and during business hours, the assistant asks a Yes/No question.\
\&#xNAN;*If the answer is Yes*, the call is transferred directly to the configured number.\
\&#xNAN;*If the answer is No*, the assistant continues with the configured flow.

</details>

<details>

<summary>Transfer After Module</summary>

Once the inquiry management flow is completed, the call is transferred.\
If the service is outside business hours or inactive, the call ends without a transfer.

</details>

#### Custom Voice Messages

<details>

<summary>Ask Is Client Text</summary>

A Yes/No question that determines the call flow based on the customer’s response. Only applies when “Ask Is Client” is enabled.

</details>

<details>

<summary>Transfer Text</summary>

A custom voice message that plays before the call is transferred, usually to inform the customer that the transfer is about to happen.

</details>

#### Ability to Make a Reservation

<details>

<summary>Ask Book Room After</summary>

At the end of the flow (after sending the WhatsApp message to the customer or the email to the hotel), the assistant asks whether the customer would like to make a reservation.\
If the answer is Yes, the call is routed to the reservation process and continues according to the configured settings.\
\&#xNAN;*If the feature is disabled or the answer is No*, the module and the call end.

</details>

###

### Custom Configuration Options

#### Inquiry Transcript *(Compatible with WhatsApp messaging)*

<details>

<summary>Ask Reason</summary>

When enabled, the assistant asks the customer to describe the reason for their inquiry. The inquiry is transcribed and emailed to the hotel along with the customer’s contact number.\
If this feature is disabled, the “Send WhatsApp” option must be enabled.

</details>

<details>

<summary>Ask Again</summary>

After the inquiry transcription is emailed, the assistant asks the customer if they have any additional questions, giving them the option to submit a new inquiry to the hotel. This option repeats each time a new inquiry is transcribed and sent, until the customer indicates they have no further questions.

</details>

<details>

<summary>Question Text</summary>

Custom voice message used to ask the customer to describe the reason for their inquiry.

</details>

<details>

<summary>Mail Template ID</summary>

ID of the email template that will be sent to the hotel. If left empty, no email will be sent.

</details>

#### Send WhatsApp *(Compatible with inquiry transcription)*

<details>

<summary>Send WhatsApp Info</summary>

When enabled, the assistant asks the customer for permission to send a WhatsApp message.\
If disabled, the “Inquiry Transcription” option must be enabled.

</details>

<details>

<summary>Ask WhatsApp Text</summary>

Custom voice message used to request the customer’s permission to receive a WhatsApp message.

</details>

<details>

<summary>WhatsApp Template ID</summary>

ID of the WhatsApp template to be sent. If left empty, no message will be sent.

</details>

<details>

<summary>WhatsApp Image URL</summary>

Image that will appear as the header in sent WhatsApp messages.

</details>

<details>

<summary>Feature URL</summary>

Link sent to the customer in the WhatsApp message.

</details>

<details>

<summary>Transfer if WhatsApp fails</summary>

If the customer authorizes WhatsApp but the message cannot be sent, the call is transferred to the configured number.\
If the service is outside business hours or inactive, the customer is informed that their request has been sent to the team for follow-up.

</details>

<details>

<summary>Transfer No WhatsApp</summary>

If the customer does not authorize WhatsApp, the call is transferred.\
If the service is outside business hours or inactive, the customer is informed that their request will be sent to the team to be contacted as soon as possible.

</details>

<details>

<summary>Final text no WhatsApp</summary>

Custom voice message played at the end of the module if the customer declined WhatsApp or if the message could not be sent.

</details>

<details>

<summary>Chatbot Link</summary>

Additional link to be included in the WhatsApp booking message. If filled, the template will include two buttons. If left empty, nothing is sent and the template will have only one button.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bookline.io/hotels-camping-and-hostels/inquiry-log.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.