Inquiry Log
General Settings
Opening and Closing Messages
Introduction text
An additional message played at the start of the flow, used to provide context or share relevant information.
Final text
An additional message played at the end of the flow, after the WhatsApp message is sent, to close the interaction with any additional information.
Customer Identification
Ask Customer Name
If enabled, the assistant asks for the customer’s name at the start and includes it in the email to the hotel. If disabled, this question is skipped.
Transfer Cases
Transfer Directly
Transfers the call directly to the configured number without running the module’s flow. If the service is outside business hours or inactive, the module starts as if no transfer were set.
Ask Is Client
Before starting the flow, and during business hours, the assistant asks a Yes/No question. If the answer is Yes, the call is transferred directly to the configured number. If the answer is No, the assistant continues with the configured flow.
Transfer After Module
Once the inquiry management flow is completed, the call is transferred. If the service is outside business hours or inactive, the call ends without a transfer.
Custom Voice Messages
Ask Is Client Text
A Yes/No question that determines the call flow based on the customer’s response. Only applies when “Ask Is Client” is enabled.
Transfer Text
A custom voice message that plays before the call is transferred, usually to inform the customer that the transfer is about to happen.
Ability to Make a Reservation
Ask Book Room After
At the end of the flow (after sending the WhatsApp message to the customer or the email to the hotel), the assistant asks whether the customer would like to make a reservation. If the answer is Yes, the call is routed to the reservation process and continues according to the configured settings. If the feature is disabled or the answer is No, the module and the call end.
Custom Configuration Options
Inquiry Transcript (Compatible with WhatsApp messaging)
Ask Reason
When enabled, the assistant asks the customer to describe the reason for their inquiry. The inquiry is transcribed and emailed to the hotel along with the customer’s contact number. If this feature is disabled, the “Send WhatsApp” option must be enabled.
Ask Again
After the inquiry transcription is emailed, the assistant asks the customer if they have any additional questions, giving them the option to submit a new inquiry to the hotel. This option repeats each time a new inquiry is transcribed and sent, until the customer indicates they have no further questions.
Question Text
Custom voice message used to ask the customer to describe the reason for their inquiry.
Mail Template ID
ID of the email template that will be sent to the hotel. If left empty, no email will be sent.
Send WhatsApp (Compatible with inquiry transcription)
Send WhatsApp Info
When enabled, the assistant asks the customer for permission to send a WhatsApp message. If disabled, the “Inquiry Transcription” option must be enabled.
Ask WhatsApp Text
Custom voice message used to request the customer’s permission to receive a WhatsApp message.
Transfer if WhatsApp fails
If the customer authorizes WhatsApp but the message cannot be sent, the call is transferred to the configured number. If the service is outside business hours or inactive, the customer is informed that their request has been sent to the team for follow-up.
Transfer No WhatsApp
If the customer does not authorize WhatsApp, the call is transferred. If the service is outside business hours or inactive, the customer is informed that their request will be sent to the team to be contacted as soon as possible.
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