# Group requests

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To activate Group Requests, please make sure you’ve already submitted a request to our support team through the [Products page](https://docs.bookline.io/client-portal/products/creating-an-ai-agent-for-restaurants) in the client portal.

<div data-with-frame="true"><figure><img src="https://646230057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX1b1L2EgbES3Xlnuox%2Fuploads%2F1jFsgncZg9HdTFy1s6At%2FScreenshot%202026-01-02%20at%2014.39.00.png?alt=media&#x26;token=b4c3f2d0-693b-4342-83aa-6e9391b09229" alt="" width="375"><figcaption></figcaption></figure></div>

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Once activated, the customer can make a group booking request through our product via phone or WhatsApp.

The bot will take the name, email, phone number and special notes about inquiries.

<figure><img src="https://646230057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX1b1L2EgbES3Xlnuox%2Fuploads%2F88hX6cdWXKvsk0fYc3aN%2FGroup%20510%20(4).png?alt=media&#x26;token=6a11f662-1770-4928-8cd2-f1273b5e76c3" alt="" width="375"><figcaption></figcaption></figure>

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{% step %}
In our portal in the Requests page you can you Accept, Reject, Follow-up, Edit the request.

<figure><img src="https://646230057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX1b1L2EgbES3Xlnuox%2Fuploads%2FqZyu9ppXdu11oqDtwFKb%2FScreenshot%202025-11-05%20at%2010.48.07.png?alt=media&#x26;token=d3e0ff88-0681-474c-83c8-1b0d3727fe2c" alt="" width="515"><figcaption></figcaption></figure>

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