# Cross-selling

Bookline’s cross-selling feature allows you to offer alternate times or restaurant locations when a customer’s original reservation request can’t be accommodated.

### To activate this feature: 

{% stepper %}
{% step %}
Double click or choose to edit your bot on the [Products page](https://app.bookline.io/products) of the client portal.

<figure><img src="/files/aOYhUUgvcMGyZkk4USb9" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Locate the Cross-selling section. If your bot does not have this section, please contact support to activate cross-selling for your product.

<figure><img src="/files/PDH9gqX2qMK1sqd9i1MM" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
In this section, you will have the option to select a bot from the same Group that will serve as an alternate venue if the customer's requested reservation time and location is not available.&#x20;

More information about Creating a new group can be accessed [here](/client-portal/venues/adding-a-new-group.md) in our docs.
{% endstep %}
{% endstepper %}


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