# Cross-selling

Bookline’s cross-selling feature allows you to offer alternate times or restaurant locations when a customer’s original reservation request can’t be accommodated.

### To activate this feature: 

{% stepper %}
{% step %}
Double click or choose to edit your bot on the [Products page](https://app.bookline.io/products) of the client portal.

<figure><img src="https://646230057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX1b1L2EgbES3Xlnuox%2Fuploads%2FpSZfUxVYdFqElz9ctX5I%2FScreenshot%202026-01-08%20at%2015.53.54.png?alt=media&#x26;token=3fd5f0fd-b65b-4863-8d3e-65727c1135b5" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Locate the Cross-selling section. If your bot does not have this section, please contact support to activate cross-selling for your product.

<figure><img src="https://646230057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX1b1L2EgbES3Xlnuox%2Fuploads%2FSQnU7rXqpTpKasHESSwH%2FScreenshot%202026-01-08%20at%2015.56.20.png?alt=media&#x26;token=9b17d058-ba0f-4207-9c5e-cec27c0d6514" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
In this section, you will have the option to select a bot from the same Group that will serve as an alternate venue if the customer's requested reservation time and location is not available.&#x20;

More information about Creating a new group can be accessed [here](https://docs.bookline.io/client-portal/venues/adding-a-new-group) in our docs.
{% endstep %}
{% endstepper %}