Cross-selling

Bookline’s cross-selling feature allows you to offer alternate times or restaurant locations when a customer’s original reservation request can’t be accommodated.

To activate this feature:

1

Double click or choose to edit your bot on the Products page of the client portal.

2

Locate the Cross-selling section. If your bot does not have this section, please contact support to activate cross-selling for your product.

3

In this section, you will have the option to select a bot from the same Group that will serve as an alternate venue if the customer's requested reservation time and location is not available.

More information about Creating a new group can be accessed here in our docs.