Event request

The assistant asks for the desired event date, the number of people, and the customer’s name. It also identifies whether the request is from a company or an individual. All of this information is automatically collected and emailed to the hotel, making it easier to prepare a quote for the event and contact the customer directly.

Configuration Options

Opening and Closing Messages

Introduction text

An additional message played at the start of the call, before asking how many people the event is for. It’s used to provide context or share relevant information.

Final text

An additional message played at the end of the flow, after informing the caller that the request has been sent to the events department, to close the interaction with any additional information.

Transfer Cases

Transfer Directly

Transfers the call directly to the configured number without running the module’s flow. If the service is outside business hours or inactive, the module will start as if no transfer were set.

Transfer After Module

Once the event request flow is completed, the call is transferred. If the service is outside business hours or inactive, the call ends without a transfer.

Automatic Emails

Mail Template ID

Email template ID for hotel notifications. If left empty, no email is sent.

Guest Limit Settings

Min # people threshold for event

For requests below this number of people, the assistant asks the customer to confirm the group size. This helps prevent incorrect requests for very small groups.

Max # people threshold for event

For requests exceeding this number of people, the assistant asks the customer to confirm the group size. This helps prevent incorrect requests for overly large groups.