> For the complete documentation index, see [llms.txt](https://docs.bookline.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bookline.io/hotels-camping-and-hostels/event-request.md).

# Event request

The assistant asks for the desired **event date**, the **number of people**, and the **customer’s name**. It also identifies whether the request is from a **company** or an **individual**. All of this information is automatically collected and emailed to the hotel, making it easier to prepare a quote for the event and contact the customer directly.

### Configuration Options

#### Opening and Closing Messages

<details>

<summary>Introduction text</summary>

An additional message played at the start of the call, before asking how many people the event is for. It’s used to provide context or share relevant information.

</details>

<details>

<summary>Final text</summary>

An additional message played at the end of the flow, after informing the caller that the request has been sent to the events department, to close the interaction with any additional information.

</details>

#### Transfer Cases

<details>

<summary>Transfer Directly</summary>

Transfers the call directly to the configured number without running the module’s flow.\
If the service is outside business hours or inactive, the module will start as if no transfer were set.

</details>

<details>

<summary>Transfer After Module</summary>

Once the event request flow is completed, the call is transferred.\
If the service is outside business hours or inactive, the call ends without a transfer.

</details>

#### Automatic Emails

<details>

<summary>Mail Template ID</summary>

Email template ID for hotel notifications. If left empty, no email is sent.

</details>

#### Guest Limit Settings

<details>

<summary>Min # people threshold for event</summary>

For requests below this number of people, the assistant asks the customer to confirm the group size. This helps prevent incorrect requests for very small groups.

</details>

<details>

<summary>Max # people threshold for event</summary>

For requests exceeding this number of people, the assistant asks the customer to confirm the group size. This helps prevent incorrect requests for overly large groups.

</details>