# General Information The most effective way to explain this to your clients is to share a short guide that outlines the general principles, along with a ready-to-use template (in Markdown or Word) they can copy and fill out. #### Document Objective The goal is to provide content that is clear, well structured, and as explicit as possible, so the FAQ system can respond accurately and without ambiguity. A good document should help the LLM understand: * What type of property it is (hotel, hostel, resort, apartments). * What services it offers, including schedules, prices, and conditions. * What policies apply (cancellation, children, pets, check-in, etc.). Common questions guests have and what is the official response? #### Guiding Principles We recommend that your clients follow these rules in all files they provide: * Plain and clear text * Avoid heavily designed PDFs, complex tables embedded in images, or scanned documents. * Prioritize formats like Markdown, Word, or plain text, with clear headings, paragraphs, and lists. * One idea per paragraph/field * Don't combine too much information in the same sentence. * Literal language, little marketing * Reduce vague phrases ("modern rooms," "excellent location") and replace them with specific details: square footage, bed type, distance to the beach (in meters), etc. * Avoid metaphors or jokes in operational information. * Consistency of terminology * Always use the same names for: room types, meal plans, rates, restaurants, lounges, etc. * If a room is called "Deluxe Sea View Suite," do not alternate between "Deluxe Sea View Suite" and "Deluxe Sea View Suite" in other documents. * Avoid temporal and conditional ambiguities * Do not use "currently," "for now," or "normally" without specific numbers. * It is preferable to say: "Breakfast: 7:00–10:30 daily." * If there are exceptions (holidays, peak season), document them in specific sections. \ **Poor example:** "Check-in is flexible, usually around 2:00 PM, but earlier is possible, and late check-out is sometimes possible upon request." \ **Good example:** "Standard check-in time: 2:00 PM." "Check-in before 2:00 PM: upon request and subject to availability." "Late check-out: upon request; may incur an additional charge."