> For the complete documentation index, see [llms.txt](https://docs.bookline.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bookline.io/spas-golf-and-daypass/hotel-experiences.md).

# Hotel Experiences

The assistant asks for the desired **date** and **number of people** for the experience, and optionally the **customer’s name**. Once the flow is complete, the customer receives a **WhatsApp message** with a summary of their request and a link. At the same time, the hotel receives an **email** with the same summary, allowing them to contact the customer directly if follow-up is needed.

#### Configuration Options

####  Opening and Closing Messages

<details>

<summary>Introduction text</summary>

An additional message played at the start of the flow, before asking for the reservation date. It’s used to provide context or share relevant information.

</details>

<details>

<summary>Final text</summary>

An additional message played at the end of the flow, after the WhatsApp message is sent, to close the interaction with additional information.

</details>

#### Customer Identification

<details>

<summary>Ask Customer Name</summary>

If enabled, the assistant asks for the customer’s name at the start and includes it in the email to the hotel. If disabled, this question is skipped.

</details>

#### WhatsApp Notifications

<details>

<summary>Feature URL</summary>

A link to the website (for example, the spa or golf club) that is sent to the customer in the WhatsApp message.

</details>

<details>

<summary>Whatsapp Template ID</summary>

ID of the WhatsApp template to be sent. If left empty, no notification will be sent.

</details>

<details>

<summary>Whatsapp Image URL</summary>

Image that will appear as the header in sent WhatsApp messages.

</details>

#### Transfer Cases

<details>

<summary>Transfer Directly</summary>

Transfers the call directly to the configured number without running the module’s flow.\
\&#xNAN;*If the service is outside business hours or inactive*, the module starts as if no transfer were set.

</details>

<details>

<summary>Transfer After Module</summary>

Once the flow is complete, after sending the WhatsApp message, the call is transferred.\
\&#xNAN;*If the service is outside business hours or inactive*, the call ends without a transfer.

</details>

<details>

<summary>Transfer No Whatsapp</summary>

If the customer does not authorize WhatsApp, the call is transferred.\
\&#xNAN;*If the service is outside business hours or inactive*, the customer is informed that their request will be sent to the team to be contacted as soon as possible.

</details>

<details>

<summary>Transfer if WhatsApp fails</summary>

If the customer authorizes WhatsApp but the message cannot be sent, the call is transferred to the configured number.\
\&#xNAN;*If the service is outside business hours or inactive*, the customer is informed that their request has been sent to the team for follow-up.

</details>

#### Automated Emails

<details>

<summary>Mail Template ID</summary>

ID of the email template sent to the hotel. If not specified, no email will be sent.

</details>