Delivery management

To activate Delivery transfers, first, you will need to locate your bot in the Products page in the client portal and click edit.

Scroll down down to the bottom of the page to the section labeled Special transfer and click 'Add more'.

From the dropdown menu, select Delivery and enter the phone number where you’d like the bot to transfer the call.

Before customers can place delivery orders via WhatsApp, you’ll need to create a WhatsApp bot for your venue.

Additionally, your WhatsApp bot needs to be added to your venue in the client portal. If you have not done so, please refer to 'Assigning a bot to your venue'.

From here, your bot is ready to engage with customers about delivery inquiries. Below is an example of a typical conversation between a customer and our WhatsApp bot.

After the customer agrees to receive a delivery link via WhatsApp, they’ll see a message like the one below in their inbox.