> For the complete documentation index, see [llms.txt](https://docs.bookline.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bookline.io/restaurants/delivery-management.md).

# Delivery management

#### **Delivery Call Transfers**

{% stepper %}
{% step %}
To activate Delivery transfers, first, you will need to locate your bot in the [Products page](/client-portal/products/creating-an-ai-agent-for-restaurants.md) in the client portal and click edit.

<figure><img src="/files/WpgxNcCcHkGB5VFAyFYJ" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
Scroll down down to the bottom of the page to the section labeled **Special transfer** and click 'Add more'.

<figure><img src="/files/L5sSnjzcIMH82UjeXTi9" alt=""><figcaption></figcaption></figure>

{% endstep %}

{% step %}
From the dropdown menu, select **Delivery** and enter the phone number where you’d like the bot to transfer the call.

<figure><img src="/files/Lls4VCC8Z0MmDH74UrZi" alt=""><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}

#### **WhatsApp Delivery Conversation**

{% stepper %}
{% step %}
Before customers can place delivery orders via WhatsApp, you’ll need to [create a WhatsApp bot](/client-portal/channels/adding-a-new-channel/adding-a-new-whatsapp-number.md) for your venue.&#x20;
{% endstep %}

{% step %}
Additionally, your WhatsApp bot needs to be added to your venue in the client portal. If you have not done so, please refer to ['Assigning a bot to your venue'.](/client-portal/venues/assigning-a-bot-to-your-venue.md)
{% endstep %}

{% step %}
From here, your bot is ready to engage with customers about delivery inquiries. Below is an example of a typical conversation between a customer and our WhatsApp bot.

<figure><img src="/files/jOtwloybN9vXIZXOL3lH" alt="" width="375"><figcaption></figcaption></figure>

{% endstep %}

{% step %}
After the customer agrees to receive a delivery link via WhatsApp, they’ll see a message like the one below in their inbox.

<figure><img src="/files/KkSPIWXXGxHoBpFkAMS6" alt="" width="281"><figcaption></figcaption></figure>

{% endstep %}
{% endstepper %}