# Channels

Channels are the communication endpoints that allow customers to interact with a bot. 

<div data-with-frame="true"><figure><img src="/files/ziSTckoMt8fW9k7TMB0l" alt="" width="563"><figcaption></figcaption></figure></div>

You can access Channels via:

{% embed url="<https://app.bookline.io/channels>" fullWidth="true" %}

On the main page, channels are listed by categories: **Type, Name, Status** and **Assigned**. Their meanings are listed below:

### Channel definitions

| Category | Meaning                                                                        |
| -------- | ------------------------------------------------------------------------------ |
| Type     | Whatsapp or Phone                                                              |
| Name     | Phone or Whatsapp number                                                       |
| Status   | Current state of the bot (Online, Ready for Onboarding, In review, or Offline) |
| Assigned | the bot it is assigned to                                                      |

Channels can be filtered by **Type** or **Status**. You can filter by either to quickly locate a specific channel or keep things organized.

### How to filter by Type or Status

{% stepper %}
{% step %}
Click the filter symbol to see options.

<div align="left" data-with-frame="true"><figure><img src="/files/1AAcocOxAKQ3EIkCyuj2" alt="" width="149"><figcaption></figcaption></figure></div>

{% endstep %}

{% step %}
Make your selection and click OK.

<div align="left" data-with-frame="true"><figure><img src="/files/VRz2Mh8bBJJkIynWxkdZ" alt="" width="153"><figcaption></figcaption></figure></div>

{% endstep %}

{% step %}
The results will now be listed.

<div data-with-frame="true"><figure><img src="/files/GG8AwgoWYJ7wTV3iz5M1" alt="" width="375"><figcaption></figcaption></figure></div>

{% endstep %}

{% step %}
The same process can be done with Status.
{% endstep %}
{% endstepper %}

### Status definitions

| Status               | Meaning                                                                                                                                                                                                                                                                                                                                                                    |
| -------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Online               | currently active                                                                                                                                                                                                                                                                                                                                                           |
| Ready for onboarding | ready for API onboarding by connecting to [360 Dialog](https://360dialog.eu.auth0.com/u/signup?state=hqFo2SBWWF9LbTZvb1hnMGdlZFV1MTBDZk9FS19USWVpZXA2b6Fur3VuaXZlcnNhbC1sb2dpbqN0aWTZIDZUUk55M1I5a080ODIxN1AySU5FcXFuRXR6NXM1cGtio2NpZNkgWEtiWnJZVUF2Y0tQYnY3dWdWdFpMZ3BBeTlHb0M1VXGlb3JnaWS0b3JnX2dZSDVqa0dDVkxueGltb3Onb3JnbmFtZbtpbml0aWFsX3NpZ251cF9vcmdhbml6YXRpb24). |
| In review            | waiting for review from customer support for next steps                                                                                                                                                                                                                                                                                                                    |
| Offline              | Inactive                                                                                                                                                                                                                                                                                                                                                                   |


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bookline.io/client-portal/channels.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.