Channels
Channels are the communication endpoints that allow customers to interact with a bot.
You can access Channels via:
Channels
The Channels page is where you will be able to view:
Type: Whatsapp or Phone
Name: Phone or Whatsapp number
Status: Online, Ready for Onboarding, In review, or Offline
Assigned: the bot it is assigned to
How to filter by Type or Status
1
Click the filter symbol to see options.
2
Make your selection and click OK.
3
The results will now be listed.
4
The same process can be done with Status.
Status definitions
Status
Meaning
Online
currently active
Ready for onboarding
ready for API onboarding by connecting to 360 Dialog.
In review
waiting for review from customer support for next steps
Offline
Inactive
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