Channels

Channels are the communication endpoints that allow customers to interact with a bot.

You can access Channels via:

Bookline - Portal de clienteapp.bookline.io

On the main page, channels are listed by categories: Type, Name, Status and Assigned. Their meanings are listed below:

Channel definitions

Category	Meaning
Type	Whatsapp or Phone
Name	Phone or Whatsapp number
Status	Current state of the bot (Online, Ready for Onboarding, In review, or Offline)
Assigned	the bot it is assigned to

Channels can be filtered by Type or Status. You can filter by either to quickly locate a specific channel or keep things organized.

How to filter by Type or Status

1

Click the filter symbol to see options.

2

Make your selection and click OK.

3

The results will now be listed.

4

The same process can be done with Status.

Status definitions

Status	Meaning
Online	currently active
Ready for onboarding	ready for API onboarding by connecting to 360 Dialog.
In review	waiting for review from customer support for next steps
Offline	Inactive