# Channels

Channels are the communication endpoints that allow customers to interact with a bot. 

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You can access Channels via:

{% embed url="<https://app.bookline.io/channels>" fullWidth="true" %}

On the main page, channels are listed by categories: **Type, Name, Status** and **Assigned**. Their meanings are listed below:

### Channel definitions

| Category | Meaning                                                                        |
| -------- | ------------------------------------------------------------------------------ |
| Type     | Whatsapp or Phone                                                              |
| Name     | Phone or Whatsapp number                                                       |
| Status   | Current state of the bot (Online, Ready for Onboarding, In review, or Offline) |
| Assigned | the bot it is assigned to                                                      |

Channels can be filtered by **Type** or **Status**. You can filter by either to quickly locate a specific channel or keep things organized.

### How to filter by Type or Status

{% stepper %}
{% step %}
Click the filter symbol to see options.

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{% endstep %}

{% step %}
Make your selection and click OK.

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{% endstep %}

{% step %}
The results will now be listed.

<div data-with-frame="true"><figure><img src="https://646230057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX1b1L2EgbES3Xlnuox%2Fuploads%2F7zgL4t6UaCpcya9buRQY%2FScreenshot%202025-12-02%20at%2013.28.46.png?alt=media&#x26;token=f8a343d6-cd83-4814-8d53-bc79ca5bd354" alt="" width="375"><figcaption></figcaption></figure></div>

{% endstep %}

{% step %}
The same process can be done with Status.
{% endstep %}
{% endstepper %}

### Status definitions

| Status               | Meaning                                                                                                                                                                                                                                                                                                                                                                    |
| -------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Online               | currently active                                                                                                                                                                                                                                                                                                                                                           |
| Ready for onboarding | ready for API onboarding by connecting to [360 Dialog](https://360dialog.eu.auth0.com/u/signup?state=hqFo2SBWWF9LbTZvb1hnMGdlZFV1MTBDZk9FS19USWVpZXA2b6Fur3VuaXZlcnNhbC1sb2dpbqN0aWTZIDZUUk55M1I5a080ODIxN1AySU5FcXFuRXR6NXM1cGtio2NpZNkgWEtiWnJZVUF2Y0tQYnY3dWdWdFpMZ3BBeTlHb0M1VXGlb3JnaWS0b3JnX2dZSDVqa0dDVkxueGltb3Onb3JnbmFtZbtpbml0aWFsX3NpZ251cF9vcmdhbml6YXRpb24). |
| In review            | waiting for review from customer support for next steps                                                                                                                                                                                                                                                                                                                    |
| Offline              | Inactive                                                                                                                                                                                                                                                                                                                                                                   |