Purchasing a new phone number

• In order to purchase a new number that we will use to route the customer call to so that they can speak with the bot:

• Click “Add New” and select Phone.

1. First, select the country you would like the number to be from.

2. Then, choose a city.

• Some countries (i.e. Albania) will not have numbers available for purchase.

• In order to continue with your purchasing process, you will need to contact support, which can be reached via the blue chatbox in the bottom righthand corner of your screen.

• Other countries such as France, Italy, United Kingdom, Germany and Switzerland, do not have numbers associated with specific cities. Choose a number from the dropdown list. If you do not select a number, you will not be able to complete your purchase.

• Complete your purchase

  • To complete your purchase click “Finalize”

  • Your number will now be saved and available in Channels.