General Information
Channels are the communication endpoints that allow customers to interact with a bot.
You can access Channels via:
Channels
The Channels page is where you will be able to view:
Type: Whatsapp or Phone
Name: Phone or Whatsapp number
Status: Online, Ready for Onboarding, In review, or Offline
Assigned: the bot it is assigned to
How to filter by Type or Status
Click the filter symbol to see options.
Make your selection and click OK.
The results will now be listed.
The same process can be done with Status.
Status definitions
Online
currently active
Ready for onboarding
ready for API onboarding by connecting to 360 Dialog.
In review
waiting for review from customer support for next steps
Offline
Inactive
Editing a Channel
For more information about a specific channel you can double click or press the Edit button under actions.
Here you will find the Basic Information about a channel and have the option to assign it to a bot.
Information about the WhatsApp account associated with this channel will be found under WhatsApp.
Below Request you will find additional information about the channel and WhatsApp.
WhatsApp definitions
Channel ID
Internal ID for the messaging channel.
Integration ID
The unique identifier for your WhatsApp API client instance in 360 Dialog.
WABA Account ID
Identifies your overall WhatsApp Business Account.
WABA Name
Official business name registered with Meta under your WhatsApp Business Account.
Request definitions
Created by
user that created the channel
Created at
time it was created
WhatsApp Business API
connects your WhatsApp bot to WhatsApp’s messaging engine
WhatsApp Type
Business or personal
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