Creating an AI agent for restaurants

Introduction

First, write a new name for your bot. Also, note the quick links at the top of the page if you would like to jump to a particular section right away.

Languages

• Bookline bots are able to speak many different languages. Choose the bot's primary language by selecting an option below Language.

• Next, choose a variant: as you can see in the photo below there are many variants of Spanish (as well as other languages) available for use. Choose the variant that is most suitable for your restaurant location.

• Last, under Voice, there is a drop-down to test various voices for your bot. Hit the blue play button on right to listen to your voice options.

• You can add a second, third, fourth etc. language by clicking 'Add language'.

  
• The 'Activate language detection' toggle allows your bot to adjust the language based on the caller's telephone number. For example, if the user has a +34 number, the bot will automatically communicate with the caller in Spanish.

Greeting

• If you do not want to use Bookline's Automatic Greeting, you have the option to Customize your own.

• Bookline has pre-selected 3 options to help get you started, but you are also given the option to write entirely from scratch.

• Adding variables such as USER_NAME, VENUE_NAME or GREETING gives your greeting another level of personalization.

  • USER_NAME and VENUE_NAME are pretty straightforward, but adding the GREETING variable means that your bot will adjust the greeting to the time of day. For example, "Good morning" at 9am and "Good afternoon" at 3pm.

Reservation Policy

• Here you can write the maximum number of guests your bot will allow before transferring the call to live agent for group bookings.

• You can choose to have the call transferred to a Default line that you indicate or to a special line dedicated for large bookings.

• Transferring to a special number outside of business hours triggers the bot

  • If a customer calls outside of business hours, you have the option to configure the bot to gather the information from the group booking request and send it to the restaurant via Whatsapp or email.

• Group requests activated

  • You can configure the bot to ask specific questions regarding group bookings.

Proposal Policy

• If the customer requests a specific day and time but there is no availability, the bot can make alternative suggestions. You can choose and change the order of the suggestions by selecting the ones you prefer and dragging and dropping them.

Time Policy

• Time for Reservation Guarantee

  • You can set the amount of time you will hold a table for a client after their reservation time has passed.

  • You can also notify the customer about the warranty period by toggling the button on.

• Table availability time (min)

  • You can set the amount of time a table is available to a customer

  • You can also notify the customer about the table availability by toggling the button on.

Group and Event Bookings

• Both features can only be activated by contacting our support team.

Transfer

• This is the phone line that the bot will transfer a customer to when they want to speak with a live agent.

• You can set a schedule (ex. restaurant opening hours) during which the transfer line will be active.

Special Transfer

• If your restaurant has a specific telephone line for deliveries or events, you can create special transfer lines to which inquiries can be transferred. You can also set a schedule for when these lines are active.