> For the complete documentation index, see [llms.txt](https://docs.bookline.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bookline.io/hotels-camping-and-hostels/reservation-system/reservation-registration.md).

# Reservation registration

The assistant collects the customer’s reservation details, including the **number of rooms, check-in and check-out dates, number of nights, and number of guests** (adults, children, and infants). 

<figure><img src="/files/QF5enlEz4u24zjoONccW" alt="" width="375"><figcaption></figcaption></figure>

Once the process is complete, the customer receives a **WhatsApp message** summarizing their request, along with a direct link to the booking engine pre-filled with all the provided information.&#x20;

At the same time, the hotel receives an **email** with the same summary, allowing them to contact the customer directly if they wish to finalize the reservation manually or follow up.

### Configuration Options

#### Opening and Closing Messages

<details>

<summary>Introduction text</summary>

An additional message played at the start of the call, before asking for the reservation date. It’s used to provide context or share relevant information.

</details>

<details>

<summary>Final text</summary>

An additional message played at the end of the reservation flow, after the WhatsApp message is sent, to close the interaction with any additional information.

</details>

#### Client Identification

<details>

<summary>Ask Customer Name</summary>

If enabled, the assistant asks for the customer’s name at the start and includes it in the email to the hotel. If disabled, this question is skipped.

</details>

#### WhatsApp Discount Codes

<details>

<summary>Whatsapp discount code</summary>

A discount code included in the WhatsApp template that customers can apply in the booking engine. It adds an extra variable to the template.

</details>

<details>

<summary>Whatsapp discount code ask text</summary>

Customizable text used by the assistant to request permission to send the WhatsApp message with the discount code. It is used only if the previous field is filled in.

</details>

#### WhatsApp Notifications

<details>

<summary>Feature URL</summary>

A link to the hotel’s website where the booking engine is embedded. It’s sent to the customer via WhatsApp, automatically including the search parameters with their booking details.

</details>

<details>

<summary>Whatsapp Template ID</summary>

Choose the WhatsApp template you’d like to send. If nothing is selected, no message will be sent.

</details>

<details>

<summary>Whatsapp Image URL</summary>

The image that will appear as the header in the WhatsApp messages sent.

</details>

#### Transfer Cases

<details>

<summary>Transfer Directly</summary>

The call is sent straight to the selected number, skipping the module’s usual flow.\
If the service is unavailable or outside business hours, the module will run normally instead.

</details>

<details>

<summary>Transfer After Module</summary>

Once the reservation request flow is completed, the call is transferred.\
If the service is outside business hours or inactive, the call ends without a transfer.

</details>

<details>

<summary>Transfer No Whatsapp</summary>

If the customer does not authorize WhatsApp, the call is transferred.\
If the service is outside business hours or inactive, the customer is informed that their request will be sent to the team and they will be contacted as soon as possible.

</details>

<details>

<summary>Transfer if WhatsApp fails</summary>

If the customer authorizes WhatsApp but the message can’t be sent, the call is transferred to the configured number.\
If the service is outside business hours or inactive, the customer is informed that their request has been sent to the team for follow-up.

</details>

#### Automated Emails

<details>

<summary>Sendgrid Lodging Template Data</summary>

Email templates used to send confirmations for each reservation type. If a template is missing, no email will be sent.

</details>

<details>

<summary>Send Email in Book Whatsapp</summary>

If enabled, the hotel’s contact email is added as an extra variable in the WhatsApp message.

</details>

#### &#x20;Group Management&#x20;

<details>

<summary>Group Question</summary>

Enable the option to choose between an individual or group reservation in the initial question.

</details>

<details>

<summary>Max Rooms Group</summary>

The minimum number of rooms for a reservation to be treated as a group. If the customer does not confirm, they will be asked again.

</details>

<details>

<summary>Send Whatsapp Groups</summary>

If enabled, the assistant collects the group reservation details and requests permission to send the customer a WhatsApp message with the information.

</details>

<details>

<summary>Whatsapp Template Groups</summary>

The specific WhatsApp template to use for group reservations (only works if `Send whatsapp groups` is enabled).

</details>

<details>

<summary>Whatsapp Template Groups Image URL</summary>

Header image for the group reservation WhatsApp template.

</details>

#### Whisper Message

<details>

<summary>Whisper Message</summary>

Message played to the operator for transferred calls.

</details>


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