Reservation registration
The assistant collects the customer’s reservation details, including the number of rooms, check-in and check-out dates, number of nights, and number of guests (adults, children, and infants).
Once the process is complete, the customer receives a WhatsApp message summarizing their request, along with a direct link to the booking engine pre-filled with all the provided information.
At the same time, the hotel receives an email with the same summary, allowing them to contact the customer directly if they wish to finalize the reservation manually or follow up.
Configuration Options
Opening and Closing Messages
Introduction text
An additional message played at the start of the call, before asking for the reservation date. It’s used to provide context or share relevant information.
Final text
An additional message played at the end of the reservation flow, after the WhatsApp message is sent, to close the interaction with any additional information.
Client Identification
Ask Customer Name
If enabled, the assistant asks for the customer’s name at the start and includes it in the email to the hotel. If disabled, this question is skipped.
WhatsApp Discount Codes
Whatsapp discount code
A discount code included in the WhatsApp template that customers can apply in the booking engine. It adds an extra variable to the template.
Whatsapp discount code ask text
Customizable text used by the assistant to request permission to send the WhatsApp message with the discount code. It is used only if the previous field is filled in.
WhatsApp Notifications
Feature URL
A link to the hotel’s website where the booking engine is embedded. It’s sent to the customer via WhatsApp, automatically including the search parameters with their booking details.
Whatsapp Template ID
Choose the WhatsApp template you’d like to send. If nothing is selected, no message will be sent.
Transfer Cases
Transfer Directly
The call is sent straight to the selected number, skipping the module’s usual flow. If the service is unavailable or outside business hours, the module will run normally instead.
Transfer After Module
Once the reservation request flow is completed, the call is transferred. If the service is outside business hours or inactive, the call ends without a transfer.
Transfer No Whatsapp
If the customer does not authorize WhatsApp, the call is transferred. If the service is outside business hours or inactive, the customer is informed that their request will be sent to the team and they will be contacted as soon as possible.
Transfer if WhatsApp fails
If the customer authorizes WhatsApp but the message can’t be sent, the call is transferred to the configured number. If the service is outside business hours or inactive, the customer is informed that their request has been sent to the team for follow-up.
Automated Emails
Sendgrid Lodging Template Data
Email templates used to send confirmations for each reservation type. If a template is missing, no email will be sent.
Send Email in Book Whatsapp
If enabled, the hotel’s contact email is added as an extra variable in the WhatsApp message.
Group Management
Group Question
Enable the option to choose between an individual or group reservation in the initial question.
Max Rooms Group
The minimum number of rooms for a reservation to be treated as a group. If the customer does not confirm, they will be asked again.
Send Whatsapp Groups
If enabled, the assistant collects the group reservation details and requests permission to send the customer a WhatsApp message with the information.
Whatsapp Template Groups
The specific WhatsApp template to use for group reservations (only works if Send whatsapp groups is enabled).
Whisper Message
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