> For the complete documentation index, see [llms.txt](https://docs.bookline.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bookline.io/client-portal/products/creating-a-new-reservations-agent.md).

# Creating a new Reservations agent

#### Introduction

The Reservations agent is a general purpose bot that answers FAQs based on documents uploaded to the portal and bound to a venue. It also takes reservations requests that can be managed via WhatsApp, email or the portal itself.

#### General configuration

<details>

<summary>Bot name</summary>

Name your bot something relevant to their role.

![](/files/1NHpkTpmfjbcWvxlYlAR)

</details>

<details>

<summary>Main language</summary>

Similar to the AI agents for restaurants, choose a primary language for your bot.

<figure><img src="/files/WE2XTLzgxkwPrU5m8srI" alt="" width="375"><figcaption></figcaption></figure>

</details>

<details>

<summary>System prompt</summary>

Write a system prompt to give your bot some personality and instruction about general behavior. Additionally, you can use the prompt we have written for you.

<figure><img src="/files/nsBYBTOiK9ehACtOJsEZ" alt=""><figcaption></figcaption></figure>

</details>

#### Voice configuration

<details>

<summary>Select voice </summary>

Choose a voice from the drop-down list for your bot.

<figure><img src="/files/7cw6noG21grUY2LBwbul" alt="" width="375"><figcaption></figcaption></figure>

</details>

<details>

<summary>Add more languages</summary>

You have the option to add additional languages and corresponding voice as well.

<figure><img src="/files/LaNKcTI9Mmk9tbkYpNfa" alt=""><figcaption></figcaption></figure>

</details>