# Creating a new Reservations agent

#### Introduction

The Reservations agent is a general purpose bot that answers FAQs based on documents uploaded to the portal and bound to a venue. It also takes reservations requests that can be managed via WhatsApp, email or the portal itself.

#### General configuration

<details>

<summary>Bot name</summary>

Name your bot something relevant to their role.

![](https://646230057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX1b1L2EgbES3Xlnuox%2Fuploads%2FPAbCEJvKQIQLX0MrRdt1%2FScreenshot%202025-12-16%20at%2014.34.56.png?alt=media\&token=01dacf7b-7671-495a-a924-a71eecda5e43)

</details>

<details>

<summary>Main language</summary>

Similar to the AI agents for restaurants, choose a primary language for your bot.

<figure><img src="https://646230057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX1b1L2EgbES3Xlnuox%2Fuploads%2Fkxvm0UDEnPmxX4heC57w%2FScreenshot%202025-12-16%20at%2014.37.55.png?alt=media&#x26;token=ceeebd3d-f8ce-492e-bcdb-70ab83790016" alt="" width="375"><figcaption></figcaption></figure>

</details>

<details>

<summary>System prompt</summary>

Write a system prompt to give your bot some personality and instruction about general behavior. Additionally, you can use the prompt we have written for you.

<figure><img src="https://646230057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX1b1L2EgbES3Xlnuox%2Fuploads%2FQQwhFdhRD5vlDde9pg4B%2FScreenshot%202025-12-16%20at%2014.45.38.png?alt=media&#x26;token=f51fa79c-2831-48cf-afbd-514b1d1a371f" alt=""><figcaption></figcaption></figure>

</details>

#### Voice configuration

<details>

<summary>Select voice </summary>

Choose a voice from the drop-down list for your bot.

<figure><img src="https://646230057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX1b1L2EgbES3Xlnuox%2Fuploads%2FPgIpTnYgQetsz6p3017w%2FScreenshot%202025-12-16%20at%2015.34.56.png?alt=media&#x26;token=bfb2a223-a57a-4459-b737-51632faf3ced" alt="" width="375"><figcaption></figcaption></figure>

</details>

<details>

<summary>Add more languages</summary>

You have the option to add additional languages and corresponding voice as well.

<figure><img src="https://646230057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX1b1L2EgbES3Xlnuox%2Fuploads%2Ft3bNRMxannrmVs5jMsru%2FScreenshot%202025-12-16%20at%2015.36.57.png?alt=media&#x26;token=8a9c6ad8-ed80-4703-91b9-d618c38c7ffc" alt=""><figcaption></figcaption></figure>

</details>