# Adding a new channel

### How to add a new channel

A channel can be created in two different ways:

#### 1. Purchasing a new Phone Number

We recommend that clients purchase a new phone number, which we use to route calls to the restaurant and connect the bot. 

This is handled through our **Buy Number** flow:

<div data-with-frame="true"><figure><img src="https://646230057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX1b1L2EgbES3Xlnuox%2Fuploads%2FwJNkE4XLksqs1IhJcbU9%2FScreenshot%202025-12-01%20at%2015.25.58.png?alt=media&#x26;token=ee94d5af-7bbb-47a7-b868-a4403534b338" alt="" width="375"><figcaption></figcaption></figure></div>

Continue learning how to purchase a new phone number with our step-by-step guide below:

{% content-ref url="adding-a-new-channel/purchasing-a-new-phone-number" %}
[purchasing-a-new-phone-number](https://docs.bookline.io/client-portal/channels/adding-a-new-channel/purchasing-a-new-phone-number)
{% endcontent-ref %}

### 2. Adding a new Whatsapp number

In order to automate Whatsapp messaging for your restaurant, you will need to add a new Whatsapp number through our flow:

<div data-with-frame="true"><figure><img src="https://646230057-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MX1b1L2EgbES3Xlnuox%2Fuploads%2Ftb0GNlO8YkQvibN36vtw%2FScreenshot%202025-12-01%20at%2016.01.19.png?alt=media&#x26;token=e7eedcb7-4d47-4236-9766-3cddee36dd8b" alt="" width="375"><figcaption></figcaption></figure></div>

This number will be:

1. &#x20;The public-facing number for the Whatsapp Business API account.
2. The link between your customers and a Bookline WhatsApp bot.

Continue learning about how to add a new WhatsApp number with our step-by-step guide below:

{% content-ref url="adding-a-new-channel/adding-a-new-whatsapp-number" %}
[adding-a-new-whatsapp-number](https://docs.bookline.io/client-portal/channels/adding-a-new-channel/adding-a-new-whatsapp-number)
{% endcontent-ref %}